Customer Issue: One of the customer’s tracks cracked and fell apart, losing its ability to support the door’s weight.
Our Solution: With the opener unplugged and disconnected, our team manually raised the door off the tracks and unscrewed the ruined railing. After drilling in the replacement and applying some lubrication to the rollers, they returned the door to its tracks and tested it out before calling the job finished.
Customer Issue: Fried circuit board.
Our Solution: After checking the unit's connection to the power outlet and making sure that the remote control batteries haven't died, we removed the casing and inspected the internal components. We quickly discovered that the circuit board was damaged, and replaced it with a new one that matched the opener model, thus solving the problem.
Customer Issue: Damaged door cables.
Our Solution: Our team assessed this customer’s door upon arriving, and quickly identified damage to the door’s cables. We replaced the damaged cables with new, tougher ones and got the door working perfectly again in no time.
Customer Issue: Worn door roller.
Our Solution: Upon inspecting this customer’s door we determined that the horizontal rollers were worn out and in need of replacement. We quickly installed new rollers in their place, and left the door working as good as new.
New Garage Door Installation
Customer Issue: New garage door.
Our Solution: After suffering damage, this customer’s existing door had to be replaced. We recommended a Clopay Canyon Ridge model, and installed it for them - they were very satisfied with their new door.